CAPM (Certified Associate in Project Management) Practice Exam

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Prepare for the CAPM Exam with challenging questions and comprehensive explanations. Utilize flashcards and multiple choice quizzes to enhance your project management knowledge. Ace your exam with confidence!

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Which tool is used to determine the cause of an issue?

Scatter diagrams
Flowcharts
Cause and effect diagrams
Control charts

The correct answer is: Cause and effect diagrams

Cause and effect diagrams, also known as fishbone diagrams, are used to visually display the potential causes of a problem or issue. This tool helps to identify the root cause(s) of a problem by breaking it down into different categories such as people, process, equipment, and materials. This helps to determine the underlying cause of an issue and address it appropriately. Scatter diagrams are used to show the correlation between two variables and are not typically used for identifying the cause of a specific issue. Flowcharts are useful for mapping out processes and identifying potential areas for improvement, but they do not specifically focus on determining the cause of an issue. Control charts are used to monitor and track a process over time, and can help identify any patterns or abnormalities, but they do not directly point to the root cause of an issue.