CAPM Practice Exam 2025 – Complete Study Resource

Effective listening involves actively engaging in the conversation and being fully present. This means avoiding distractions, such as thinking about what to have for lunch, and focusing on the speaker and their message. Option B, asking questions, is an important component of effective listening as it shows active listening and encourages the speaker to further explain their thoughts. Options C and D, repeating/summarizing and observing physical gestures, are both key components of active listening and can help the listener better understand and interpret the speaker's message. Therefore, the incorrect choice is option A, as it goes against the idea of being fully present and actively engaged in the conversation.